We are providing information on how to resolve an issue in which a blank screen may appear for customers using their Megazone account with the Chrome browser.
After a browser update is applied, a blank screen may occasionally appear depending on the user's computer environment. This issue is usually caused by the web cache and can be resolved by clearing the cache of the web browser you are using.
If this issue occurs, please refer to the instructions below to delete the cache remaining in your browser and try again.
If the same issue occurs even after following the instructions, please contact our Customer Center, and we will provide prompt assistance. We will do our best to ensure that customers using Megazone accounts do not experience any inconvenience.
Instructions
Google Chrome Browser
The instructions below allow you to easily clear the cache for the desired page without deleting all of your web browser settings.
1. Launch the Chrome browser on your PC.
2. Go to the page where the blank page appears.
3. Click the More icon in the upper-right corner of the Chrome browser.
4. Click [More tools > Developer tools], or use the shortcut below to launch Developer tools.
- Windows OS: [F12]
- Mac OS: [Command] + [Option] + I
5. When the Developer tools window opens, place the mouse pointer over the Reload icon in the upper-left corner of the Chrome browser.
6. While the mouse pointer is positioned over it, click the right mouse button to open the reload menu.
7. When the reload menu opens, click [Empty cache and hard reload].
Microsoft Edge Browser
The instructions below allow you to easily clear the cache for the desired page without deleting all of your web browser settings.
1. Launch the Edge browser on your PC.
2. Go to the page where the blank page appears.
3. Click the More icon in the upper-right corner of the Edge browser.
4. Click [More tools > Developer tools], or use the shortcut below to launch Developer tools.
- Windows OS: [F12]
- Mac OS: [Command] + [Option] + I
5. When the Developer tools window opens, place the mouse pointer over the Reload icon in the upper-left corner of the Edge browser.
6. While the mouse pointer is positioned over it, click the right mouse button to open the reload menu.
7. When the reload menu opens, click [Empty cache and hard reload].
Safari Browser
1. Launch the Safari browser on your PC.
2. In the upper-left corner, click [Safari > Settings].
3. When the Settings dialog appears, select the Advanced tab and enable the [Show features for web developers] checkbox.
5. In the Safari menu in the upper-left corner, click [Develop > Empty Caches].
6. In the upper-left corner, click [Safari > Settings] again to open the Settings dialog.
7. When the Settings dialog appears, select the Privacy tab and click the [Manage Website Data] button under Cookies and website data.
8. When the dialog below appears, click megazone.com, then click the [Remove] button to complete clearing the cache.
If the same issue continues to occur even after following the instructions, please contact our Customer Center, and we will provide prompt assistance.
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