[Announcement] Submit inquiries and receive answers in Slack with the launch of Megazone Help Center for Slack

Hello, this is the Megazone Help Center.

Are you tired of having to access the Help Center website every time you want to submit an inquiry?
Now, you can submit inquiries and receive answers directly in the Slack your company uses. 
We are pleased to introduce the Megazone Help Center for Slack app.
Available to: Users at customer companies with a Megazone unified account (exclusively for MegazoneCloud and MegazoneSoft customers)




 

Key Features

• Submit inquiries: Select an inquiry type—cloud technology, products and solutions, or accounts and billing—and submit your inquiry directly from the Slack app home.
• Processing status notifications: Responses from support agents and processing status changes are delivered as Slack messages.
• My inquiry history: Check your submitted inquiries and their processing status in the app home.
• Announcements: Check service updates and notices at the top of the app home.

How to Use

1. Install and log in: Install the app in Slack, then log in with your Megazone unified account.
2. Submit an inquiry: Select an inquiry type and submit it from the app home, or mention @메가존 or @megazone in a channel to submit an inquiry.
3. Check responses: Submitted inquiries are automatically created as Zendesk tickets, and the processing status and responses are delivered as Slack messages. You can continue with additional inquiries in Slack.

Things to Note

• Inquiries submitted through the Slack app are handled by the assigned agent through the same process as inquiries submitted on the Megazone Help Center website. The only difference is where you submit the inquiry.
• Users without a Megazone unified account cannot use the app.

Learn More: Megazone Help Center for Slack Guide

Contact Us: For inquiries about using the app, please contact help@megazone.com.

Thank you.
Megazone Help Center